I’m not seeing the Emails from Aluna to reset my Password

If you are experiencing difficulty receiving our password reset emails, don't fret. Filters often label our emails as spam or junk, so be sure to always check your spam or junk folder. This will ensure that you get all important updates from us.

Before attempting to reset your password, please try these steps

1. Add [e-mail] to your email contacts
2. Ensure your spam filters are not marking our emails as spam

Below are the complete steps needed to reset your password

1. Open the Aluna App
2. Tab "Login"
3. Click on the option that says "forgot password" 
4. Enter your Aluna Account email on the next page
5. Tap Submit
6. Retrieve the verification code from your Aluna email inbox
7. Look for the message: "Reset Your Aluna Account Password."
   
   1. If you can't find it, check your junk/spam folder
8.  Once you know the verification code, return it to the Aluna app and enter it in the Verification Code box.
9. In the section Create your New Password, enter and confirm a new password by entering it again.
   1. The new password must contain at least eight characters, one uppercase letter, and one number.
   2. EX: Password1
10. Tap Reset Password at the bottom of the screen
11. Log in with the new password

Contact Aluna Support

If you continue to have trouble, please contact us through our in-app chat (Settings ⚙︎ > Contact Us) or at [e-mail].